Frequently Asked Questions1. After receiving my FS1 do I have to charge the battery? 2. How do I locate the FS1? 3. Now that I have located my FS1, how do I start tracking? 4. How do I start to retrieve location and tracking history? 5. What if I get an "Operation Failed" message and I can't locate my FS1? 6. Which internet browser should I use to locate my devices? 7. What do I do to avoid uninterrupted tracking of my FS1? 8. What do I do if my FS1 is inoperable? 9. What is the difference between the "Refresh" function and the "Locate Now" function? 10. What determines how my monthly plan of locates gets used up with each billing cycle? 11. When I attempt to locate my FS1 and I get an "operation failed" message, does that count as a locate? ___________________________________ After receiving my FS1 do I have to charge the battery?Yes. Charge the battery by using the wall charger provided. Insert the battery into the FS1 device and connect the wall charger. Fully charge the battery continuously for 4 hours. How do I locate the FS1?From the GPSit website "Welcome page" go to the "TrackFusion Login" located on the bottom right of the page. Then type in your username and password. Now click on the "Login" tab. Your account information along with your registered devices will appear. Click on the "Location Map" tab. A map will replace your account information. Now click on the "Locate Now" tab and your FS1 device location will be marked on the map with a red balloon. Now that I have located my FS1, how do I start tracking?Located below the map are device management tabs. Choose the duration of time you want to track the FS1 and how frequently you want to have the FS1 located. Once you have chosen the duration and frequency for tracking the FS1 then click on the "Start Tracking" tab. GPSit recommends tracking your FS1 using your personal vehicle as a practice session. For covert vehicle tracking place the FS1 inside the magnet mounted plastic case and snap it closed by engaging the latch securely. After you have deployed the FS1 covertly follow the same procedure as indicated above for tracking the FS1. How do I start to retrieve location and tracking history?On the bottom left of the page below your list of devices there is a "Track History" tab. Click on this tab and a "Get History" tab will appear next to each device listed. Click on "Get History" and a monthly calendar will appear. Using the calendar, choose the "Start Period" and "End Period" dates for the tracking history you want to view. Then click on "Retrieve Tracks" tab. If there was locating or tracking the FS1 on the dates you chose then a drop down list of "Tracks Found" will appear. You may click on "map" or "data" for appropriate information you are seeking. What if I get an "Operation Failed" message and I can't locate my FS1?The most common cause for not being able to locate the FS1 is because the battery needs recharging. A dead battery requires a minimum of 4 hours to complete a full charge. The next potential reason is the FS1 could be in a heavily impaired environment like inside a concrete building or an underground parking structure. The FS1 is designed to search for and communicate with multiple cell towers and GPS. In an outdoor unimpaired environment with sufficient battery life and at least one cell tower to communicate with the FS1 can be located as it is designed to do. GPSit recommends that you try to locate the FS1 by clicking on the "Locate Now" tab a second time. If you are still having difficulty locating your FS1 and you know the battery has a good charge then oftentimes the FS1 can be located when it leaves the heavily impaired environment and is able to communicate with the nearest cell towers and GPS. Which internet browser should I use to locate my devices?For best results GPSit recommends Internet Explorer. What do I do to avoid uninterrupted tracking of my FS1? GPSit recommends that you set your computer power settings to "never" go to hibernate. This can be achieved by clicking on your start button on the bottom left of your monitor screen. Then click on "control panel" tab. Click on the "display" tab. Click on the "screen saver" tab. Click on the "power" tab. We recommend you set all the settings to "never". This will ensure that your tracking duration will not be interrupted. What do I do if my FS1 is inoperable?GPSit has a written policy for resolving the problem of inoperable devices. Contact your distributor for instructions on how to proceed. If you have purchased your FS1 from GPSit please contact Customer Care Technical Support at
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What is the difference between the "Refresh" function and the "Locate Now" function?To first locate your FS1 after logging onto your account, you must click on the "Locate Now" tab. Once you have located your FS1 device one time and you want to locate your FS1 again to determine if the FS1 is in motion, you may click on the "Refresh" tab. The difference between the two functions is when you click on the "Locate Now" function the map will disappear from view for a few seconds. When you click on the "Refresh" function the map will remain in view. What determines how my monthly plan of locates gets used up with each billing cycle?Each new locate derived from clicking on the "Locate Now" function, the "Refresh" function, or locates received while in tracking mode will count towards the total locates used in a billing cycle. When I attempt to locate my FS1 and I get an "operation failed" message, does that count as a locate? No. Only successful locates marked by a red balloon are counted towards your monthly plan of total locates.
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