After receiving my GPS Tracker do I have to charge the battery?
What do I do if my Tracker is inoperable?
How long does my 3.7 Ah battery will last?
If a GPS Tracker gets lost can civilians trace it back to owner?
I just received my Tracker, now what do I do?
How do I locate the GPS Tracker?
Now that I have located my GPS Tracker, how do I start tracking?
How do I start to retrieve location and tracking history?
What if I get an "Operation Failed" message and I can't locate my GPS Tracker?
Which internet browser should I use to locate my devices?
What do I do to avoid uninterrupted tracking of my GPS Tracker?
What is the difference between the "Refresh" function and the "Locate Now" function?
Can I have a Geofence and a track recorder and Real time tracking running at the same time?
Can I print out the addresses of each location?
Can I create a geofence from the location map?
Can I keep track of account users who log in? Can I have different users within one account?
Will my account be suspended if I go over my monthly locations?
What determines how my monthly plan of locates gets used up with each billing cycle?
If I have a question about my bill, who do I call?
Note - Tracker is short for “GPS Tracker”. Supported GPS Trackers include PT200 and PT300 Wireless GPS Trackers from Sendum Wireless
After receiving my GPS Tracker do I have to charge the battery?
Yes. Charge the battery by using the wall charger provided. Insert the battery into the Tracker and connect the wall charger. Fully charge the battery continuously for 4 hours.
The device does not have an on/off button. Once the battery is inserted the device is live.
What do I do if my Tracker is inoperable?
GPSit has a written policy for resolving the problem of inoperable devices. Contact your distributor for instructions on how to proceed. If you have purchased your Tracker from GPSit please contact Customer Care Technical Support at This email address is being protected from spambots. You need JavaScript enabled to view it.
How long does my 3.7 Ah battery will last?
21 days, based on 1 locate per hour around the clock. 500 locates approximate. This time can be expanded by the battery management tools of the PT300’s motion configuration and deep sleep mode.
If a GPS Tracker gets lost can civilians trace it back to owner?
No, password and account information is confidential and are rarely ever traced back to owner.
I just received my Tracker, now what do I do?
Navigate to http://trackfusion.gpsit.com (or go to www.gpsit.com and click “TrackFusion Login”). Type in your username and password and click "Login". Your account information along with your registered devices will appear. There is a “Customer Care” tab to the far right on the tab bar above the map. Click on the “Customer Care” tab and review the user manual to get an understanding of how to use the device functions.
How do I locate the GPS Tracker?
Click on the "Location Map" tab. A map will appear in the middle of your screen with your devices listed to the left. Now click on the "Locate Now" button and your Tracker location will be marked on the map with a red balloon.
Now that I have located my GPS Tracker, how do I start tracking?
Located below the map are the “Real Time” tracking control tabs. Choose the duration of time you want to track the Tracker and how frequently you want to have the Tracker located. Once you have chosen the duration and frequency for tracking then click on the "Start Tracking" button.
Note - GPSit recommends you practice first by tracking your personal vehicle as a practice session. For covert vehicle tracking place inside a Slap-n-stick magnet mounted deployment case and snap it closed by engaging the latch securely. After you have deployed the Tracker covertly follow the same procedures above.
How do I start to retrieve location and tracking history?
Go to the "Track History" tab. Click on this tab and a "Get History" tab will appear next to each device listed. Click in the "Get History" box and a monthly calendar as well as the last 30 days of tracking history will appear. You can choose a track UID and click it and it will return the location information for that session. The ability to go back further than 30 days or to drill down into a specific date and time is available by entering your requested date and time into the calendar. Choose the "Start Period" and "End Period" dates for the tracking history you want to view. Then click on "Retrieve Tracks" tab. "Tracks Found" will appear, You may click on "map" or "data" for appropriate information you are seeking.
What if I get an "Operation Failed" message and I can't locate my GPS Tracker?
The most common cause for not being able to locate the Tracker is because the battery needs recharging. A dead battery requires a minimum of 4 hours to complete a full charge.
The next potential reason is the Tracker could be that it is outside of CDMA network coverage or is in a heavily impaired environment like inside a concrete building or an underground parking structure. The Tracker is designed to search for and communicate with multiple cell towers and GPS. In an outdoor unimpaired environment with sufficient battery life and at least one cell tower to communicate with the Tracker can be located as it is designed to do.
GPSit recommends that you try to locate the Tracker by clicking on the "Locate Now" tab a second time. If you are still having difficulty locating your Tracker and you know the battery has a good charge then often times the Tracker can be located when it leaves the heavily impaired environment and is able to communicate with the nearest cell towers and GPS.
Which internet browser should I use to locate my devices?
For best results GPSit recommends Internet Explorer 7.0 and greater.
What do I do to avoid uninterrupted tracking of my GPS Tracker?
GPSit recommends that you set your computer power settings to "never" go to hibernate. This can be achieved by clicking on your start button on the bottom left of your monitor screen. Then click on "control panel" tab. Click on the "display" tab. Click on the "screen saver" tab. Click on the "power" tab. We recommend you set all the settings to "never". This will ensure that your tracking duration will not be interrupted.
What is the difference between the "Refresh" function and the "Locate Now" function?
To first locate your Tracker after logging onto your account, you must click on the "Locate Now" tab. Once you have located your Tracker one time and you want to locate your Tracker again to determine if the Tracker is in motion, you may click on the "Refresh" tab.
The difference between the two functions is when you click on the "Locate Now" function the map will disappear from view for a few seconds. When you click on the "Refresh" function the map will remain in view.
Can I have a Geofence and a track recorder and Real time tracking running at the same time?
No, you can only have one tracking feature locating the device at a time.
Can I print out the addresses of each location?
No, when customer retrieves your tracks you could only print out coordinates.
Can I create a geofence from the location map?
Yes, once a successful locate is obtained this feature will be available by pressing on the red balloon and following the Geofence set up instructions.
When I delete an expired geofence so that I won’t see the expired balloon, does the history go with it?
No, you could still retrieve the history in the track history tab. Just insert the relevant dates and times or click on the track UID for that Geofence session.
Can I keep track of account users who log in? Can I have different users within one account?
No, each account has one user name and password. But if you have more than one device then we could provide you with multiple accounts with a unique user names and passwords.
(Combined data and TrackFusion services)
Will my account be suspended if I go over my monthly locations?
No, overage locates will be billed at 15 cents each.
What determines how my monthly plan of locates gets used up with each billing cycle?
Each new locate derived from clicking on the "Locate Now" function, the "Refresh" function, Geofence, track recorder or a real time tracking functions which brings back the location information of the device constitutes a locate and goes against your monthly locates in a billing cycle.
When I attempt to locate my Tracker and I get an "operation failed" message, does that count as a locate?
No. Only successful locates marked by a red, green, blue or yellow balloon are counted towards your monthly plan of total locates.
If I have a question about my bill, who do I call?
GPSit - 619 230-5100 x204
Copyright © 2004-2013 GPS International Technologies, Inc. All Rights Reserved. GPSit is a registered trademark of GPS International Technologies, Inc. All other trademarks are the property of their respective owners.